Frequently Asked Questions

Trading

How can I place orders?
To place an Order
- Choose the Stock that you want to trade, you can do that by several ways:
- Searching the stock name/code from search box.
- Choose the buy/sell option from Stock menu
- After selecting stock, the details of the stock will appear.
- Then Select buy or sell
- Order type (Limit or Market)
- Volume and TIF
- Check order summary to know the total value of the order 
- Select review order or send to basket to send it later
- After selecting review order, order details will appear to review the selected stock 
- Then you can confirm the order or you can go back to edit.
Can I place orders during non-trading hours?
Placing a new order and cancellation are allowed , but you cannot edit the orders directly, you can remove it then place a new one.
Is it possible to liquidate the portfolio?
Select Riyad Tadawul from Investment menu
You can choose Liquidate entire position after selecting your portfolio. After confirmation, All orders will be sent by market price.
How can I check the order status?
You can see all orders from orders sub-menu in Investing menu.
How can I check the order details?
By clicking on order number or order details option from order menu.
Is it possible to search the historic orders?
You can search in all the transactions since the portfolio opening date, taking into account the fact that the difference between the start date and end date is two months.
How to use Mubasher services ?
Select Riyad Mubasher Services  from Investment menu.

e-Statement

Can I choose to go back to paper statement after converting to electronic statement?
Yes, by following the below:
  • Log in to Riyad Capital Online
  • Select Statement Options from Subscriptions and Settings menu
  • Select Unsubscribe from E-Statement
  • Click Confirm
  • Then select the frequency that you want and check your registered mail box
  • Click Save Changes
How can I subscribe to the electronic Statements ?
To place an Order
  • Choose the Stock that you want to trade, you can do that by several ways:
  • Searching the stock name/code from search box.
  • Choose the buy/sell option from Stock menu
  • After selecting stock, the details of the stock will appear.
  • Then Select buy or sell
  • Order type (Limit or Market)
  • Volume and TIF
  • Check order summary to know the total value of the order 
  • Select review order or send to basket to send it later
  • After selecting review order, order details will appear to review the selected stock 
  • Then you can confirm the order or you can go back to edit.
If I have two Investment Accounts with Riyad Capital, can I choose to receive an Electronic Statement for only one Account?
No. This is because Electronic Statement enrollment takes into consideration your over-all relationship with Riyad Capital. As a result, when you enroll to Electronic Statements, you will stop receiving paper statement(s) for all the Investment Accounts registered with your ID.
Is sending Statement via E-mail secured?
The statement is in PDF format with encryption and requires a unique password for access, so only you can have access to it
Is there any fees/charges for Electronic Statement?
لا يوجد أي رسوم، فالاشتراك مجاني.
What is an Electronic Statement?
هو نسخة الالكترونية مطابقة لكشف الحساب الورقي.
Will I still receive the Quarterly/Annual paper statement(s) after I enroll for Electronic Statement(s)?
By enrolling to Electronic Statements, you have chosen to receive your statement(s) electronically, hence no paper statement(s) will be sent to you.

Accounts and Transfers

What are the new features that have been introduced to the new Riyad Capital Online for accounts?

Enhancements to improve the view of investment transactions to show more details of each transaction 

In addition to adding the details of the non-Saudi Riyal accounts.

What is the period which can be searched to display the account's transactions?

You can search all the transactions since the account opening, taking into account the fact that the difference between the start date and end date should not be more than two months.

What are the new features that have been added to the new Riyad Capital Online for transfers?
Money transfer feature have been added between different investment accounts which is related to the client.
How to transfer cash from investment account to current account?
You can transfer by selecting Accounts from the main menu then Transfer, after that you can insert the value that you want to transfer and select the source and destination accounts.
Also, you can select the source account directly by clicking on the account number of choose "Transfer Cash" from the menu.
For more details , please check the video demo through this link.
What is the maximum amount of cash that can be transferred to the current account?
What makes Riyad Capital services unique is that it does not set a maximum amount for the transfer; you can transfer only a part or the entire amount balance from an Investment Account to the current account.
 
How can i add the investment account as beneficiary in Riyad Online?
- Log in to Riyad Online and go to the Transfers menu.
- Select Beneficiary Management then select "Create new Beneficiary".
- Select "Riyad Bank Beneficiary" and fill your Investment Account information"
- Use the provided verification code to confirm the beneficiary through Riyad Interactive Telephone or one of the Riyad Bank's ATMs.
Is direct transfer from current account in another bank to an Investment Account in Riyad Capital possible?
Yes, you can do this by using the IBAN of the Investment Account with Riyad Capital. 

Market Monitoring

How to know market status and it's value?
In the top bar, TASI index will be shown to show the market status and its value with net change. 
How to know the statistics of the market?
After selecting market view under Investment menu, you can see the details and statistics of the market. Also you can choose view full index which contains all sectors performance with charts. 
How to know stock price details?
You can see the details from the watch list or you can click on stock details by choosing view details from Stock menu, and in that page all the details will be shown with charts. 

Investment Portfolios

What are the new features that have been added to new Riyad Capital online for investment portfolios?
New analytical features have been added such as charts, showing the realized gain over the portfolio, in addition to viewing the portfolio valuation based on average buy price option and average buy/sell price.
Also , portfolio nicknames are now reflected in all sections of the platform to make it easier to select and monitor.
How can I reach investment portfolio details ?
After you log in to Riyad Capital Online, all portfolios information will appear to you in the main page, also you can get more details by selecting portfolio details under Investment menu
How can I view portfolio evaluation based on average of buy/sell?
Select portfolio details under Investment menu, an option will appear under the portfolio table to allow you to choose between evaluation based on buy or buy/sell. Note that changes will only affect that page. 
If I have more than one portfolio, how can I switch between them?
You can switch the selected portfolio by selecting the menu button for the portfolio and select the portfolio that you want. Also you can set a specific portfolio to be the default one.  
How to preview portfolio statement?
- Select portfolio details under Investment menu.
- Select executed orders.
- Choose preview statement.